Return & Shipping Policy
Shipment Policy
At HephoriX Labs, we are committed to delivering your custom products with the utmost care and precision. Once your order is placed, we ensure that it is carefully processed, manufactured, and shipped within the estimated timeframe provided during your order confirmation. Shipping costs are calculated based on the destination, size, and weight of the product, and are clearly stated at checkout. We partner with reliable carriers to ensure that your product reaches you in perfect condition. Upon shipment, you will receive tracking information to monitor your order’s delivery status.
Return Policy
Customer satisfaction is our priority at HephoriX Labs. If for any reason you are not satisfied with your order, we accept returns on products that are defective or damaged during shipping. To initiate a return, please contact us within 14 days of receiving your order, providing details of the issue along with supporting documentation or images. Due to the custom nature of our products, we are unable to accept returns for products that meet the agreed-upon specifications. We will work with you to resolve any issues and, if necessary, arrange for a replacement or refund.
